When will I receive my order? Please allow 15-20 business days before shipping to create on all personalized orders, as those items are made-to-order. Items that are not personalized are typically shipped within 5-8 business days.You will always receive a tracking email once your order has been shipped. No tracking will be sent before it has been shipped and is on its way to you. Once your order has shipped, it will typically arrive within 1-3 business days.
How will I know when my order is on the way? You will always receive an email containing tracking information and an estimated date, only once your order has shipped. You will not receive a tracking link anytime before your order arrives in the post office.
What is the delivery process once I place my order? Once your order is placed, we process it immediately. We begin the process of making your item and once complete, all orders will be shipped via. USPS.
I need to cancel my order, what should I do? Unfortunately, we are unable to cancel or make any changes to your order once it has been successfully placed.
What payment methods are accepted? We accept all major Credit and Debit cards. We also accept PayPal, PayPal Pay Later, Klarna, Affirm, and Apple Pay.
How can I contact someone for questions? Use the Contact page, DM or Email us! Our Customer Service Team is available Monday-Friday 11am-7pm CT. Please always include your name and order number. If you reach out to us after business hours, please allow up to 48 hours for response.
Can I order if I don't live in the US? Yes, however please be patient as shipping may take longer and cost more.
Although our jewelry is tarnish free, to maintain that day one shine, you should:
• Avoid perfumes and harsh chemicals
• Be gentle with your jewelry
• Remove before taking a bath or shower
• Store in a cool, safe place
In addition to these tips, use a gentle cleansing cloth to restore shine on all jewelry pieces as needed
How can I return or exchange an item? We do not accept returns or exchanges at this time.
If you have any additional questions regarding shipping, please ask them below!